New Castle Truck & Trailer is an authorized repair facility for all insurance companies. In addition, a number of insurers have designated our shop as a direct repair facility. Our state of the art computer system allows New Castle Truck & Trailer to be online with many insurance companies on an around-the-clock basis. We can often have the damage report and computerized estimate ready at the time your vehicle arrives at our facility. As part of our commitment to you, our staff will work directly with your insurance company and gladly assist you in the filing of claims.

PA Insurance Laws

You have the right to know!
• You are NOT required by law to get more than one estimate.
• Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.
• If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" where by an independent appraiser can be called into help resolve the matter.
• You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
• Only you, the owner, can authorize repairs on your vehicle.
• Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It's your car; make sure it's repaired to your satisfaction.
• Sign releases only when the repairs have been completed to your satisfaction.
• The vehicle is being repaired for YOU, the owner. To avoid delays, you will be required to pay for the repairs upon completion or have payment secured from your insurance company, along with any necessary endorsements from lien holders.

OUR SHOP STANDS READY TO ASSIST YOU IN ANY OF THESE MATTERS. WE WILL WORK CLOSELY WITH YOU TO MINIMIZE YOUR INCONVENIENCE AND MAXIMIZE YOUR SATISFACTION.